Pure Guarantee

Pure Home Couture

If, for any reason, you are not entirely satisfied with your purchase, Pure Home Couture will gladly exchange it or refund you. Just send the item(s) back to us unused and in its original packaging within 15 days of shipment delivery. No exchange or refund will be provided for products damaged during return shipping.

To return product please contact us at 905.572.6060. You will be provided a Return Authorization Number. Please send the item(s) with a copy of your receipt and the following information.

  • Your name, address and telephone number.
  • Return Authorization Number.
  • Item(s) description and reason for return to:

Pure Home Couture
174 Locke Street South
Hamilton, Ontario
L8P 4A9


If a product you ordered is out of stock, you will be informed by e-mail within 48 Hours of your purchase. Upon receipt of your response you will have three options as follows:

  1. Receive the out of stock item when it arrives with Free Shipping (your card will be credited)
  2. Receive your order minus the out of stock item and receive refund for missing item.
  3. Cancel entire order and receive full refund